Shipping policy
Shipping Policy
Thank you for shopping with seeMYtree. All products are custom-made and fulfilled through our trusted print-on-demand partner, Gelato. Please review their shipping policy. Below is additional important information regarding production, delivery times, and shipping responsibilities.
1. Order Processing
All orders are made to order. Once your purchase is placed, your items enter production before shipping.
Processing Time
Most orders are processed and produced within:
- 1–5 business days
Processing times may vary during holidays, sales periods, or high-volume seasons.
2. Shipping Times
Estimated delivery times depend on your location and the shipping carrier used.
Estimated Delivery Windows
- United Kingdom: 2–7 business days
- Europe: 3–10 business days
- United States & Canada: 3–10 business days
- International Orders: 5–20 business days
Please note that these are estimated delivery times and are not guaranteed.
3. Delivery Guarantee
Our fulfillment partner aims to deliver local orders within 5 business days after production.
Delays can be caused by customs, weather, postal disruptions, or carrier issues are outside our direct control.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Product size and weight
- Shipping method selected
Any applicable taxes, customs duties, or import fees are the responsibility of the customer unless otherwise stated.
5. Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing tracking information where available.
Please allow up to 48 hours for tracking updates to appear after shipment.
6. Incorrect Addresses
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to:
- An incorrect or incomplete address
- Failure to claim the package
- Refusal of delivery
we are unable to issue a refund for shipping costs.
Additional shipping fees may apply for reshipment.
7. Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us as soon as possible.
We will work with the shipping carrier and fulfilment provider to investigate the issue and determine the best resolution.
8. International Shipping
Gelato ships internationally to many countries worldwide.
Please note:
- International delivery times vary by destination
- Customs processing may cause delays
- Import duties and taxes may apply depending on local regulations
Customers are responsible for any customs fees or import charges imposed by their country.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
SeeMYtree
Email: ytenquiriessa@gmail.com
Website: seemytree.co.uk